{"id":7449,"date":"2021-03-26T23:27:03","date_gmt":"2021-03-26T22:27:03","guid":{"rendered":"https:\/\/neu.venturisit.de\/support\/"},"modified":"2022-04-05T19:32:58","modified_gmt":"2022-04-05T17:32:58","slug":"support","status":"publish","type":"page","link":"https:\/\/venturisit.de\/en\/support\/","title":{"rendered":"SUPPORT"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row anchor=&#8221;immer&#8221;][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"130\" data-normal_resolution=\"1024\" data-normal_size=\"130\" data-tablet_resolution=\"800\" data-tablet_size=\"130\" data-mobile_resolution=\"480\" data-mobile_size=\"70\" style=\"height: 130px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_01 dfd-heading-69f8bf7b8895c dfd-disable-resposive-headings\" id=\"dfd-heading-69f8bf7b8895c\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"color: #000000 !important; letter-spacing: 2px; \"><span style=\"background-color: #99b5cf; padding: 0 6px;\">ALWAYS BY YOUR SIDE<\/span><\/h2><h1 class=\"widget-sub-title dfd-sub-title \" style=\"font-size: 28px; color: #000000 !important; line-height: 32px; \">Our support hotline is staffed by trained experts who will be happy to answer your questions regarding your TRICAD MS software.<\/h1><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-69f8bf7b8895c .dfd-heading-module .widget-title {margin-bottom:35px;}.dfd-heading-69f8bf7b8895c.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}@media (max-width: 1279px) and (min-width: 1024px){.dfd-heading-69f8bf7b8895c .dfd-title{font-size: 45px !important;letter-spacing: 1px !important;line-height: 55px !important;}}@media (max-width: 1023px) and (min-width: 800px){.dfd-heading-69f8bf7b8895c .dfd-title{font-size: 45px !important;letter-spacing: 1px !important;line-height: 55px !important;}}@media (max-width: 799px){.dfd-heading-69f8bf7b8895c .dfd-title{font-size: 30px !important;letter-spacing: 1px !important;line-height: 40px !important;}}@media (max-width: 1279px) and (min-width: 1024px){.dfd-heading-69f8bf7b8895c .dfd-sub-title{font-size: 30px !important;letter-spacing: 1px !important;line-height: 40px !important;}}@media (max-width: 1023px) and (min-width: 800px){.dfd-heading-69f8bf7b8895c .dfd-sub-title{font-size: 30px !important;letter-spacing: 1px !important;line-height: 40px !important;}}@media (max-width: 799px){.dfd-heading-69f8bf7b8895c .dfd-sub-title{font-size: 24px !important;letter-spacing: 1px !important;line-height: 32px !important;}}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"60\" data-normal_resolution=\"1024\" data-normal_size=\"60\" data-tablet_resolution=\"800\" data-tablet_size=\"60\" data-mobile_resolution=\"480\" data-mobile_size=\"40\" style=\"height: 60px;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;]<div id=\"dfd-icon-list-69f8bf7b88b34-543\" class=\"dfd-icon-list-wrap  style-1  \" ><ul class=\"dfd-icon-list\"><li class=\"\"><div class=\"dfd-list-content clearfix \" style=\"padding-bottom:15px;\"><div class=\"dfd-list-icon-block text-center\" style=\"margin-right:20px;color:#ad0e3a; font-size:20px; \"><i class = \"dfd-icon-right_2 dfd_icon_set-icon-right_2\"><\/i><\/div><div class=\"dfd-list-content-block content\">Support from experienced professionals<\/div><\/div><\/li><li class=\"\"><div class=\"dfd-list-content clearfix \" style=\"padding-bottom:15px;\"><div class=\"dfd-list-icon-block text-center\" style=\"margin-right:20px;color:#ad0e3a; font-size:20px; \"><i class = \"dfd-icon-right_2 dfd_icon_set-icon-right_2\"><\/i><\/div><div class=\"dfd-list-content-block content\">Calls are answered right away or forwarded to an answering machine (short waiting times)<\/div><\/div><\/li><\/ul><\/div><script type=\"text\/javascript\">(function($) {$(\"head\").append(\"<style>#dfd-icon-list-69f8bf7b88b34-543 .dfd-icon-list .content {style=&quot;font-size: 18px; color: #5a5a59 !important; letter-spacing: 0px; &quot;}<\/style>\");})(jQuery);<\/script><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"15\" data-normal_resolution=\"1024\" data-normal_size=\"15\" data-tablet_resolution=\"800\" data-tablet_size=\"15\" data-mobile_resolution=\"480\" data-mobile_size=\"15\" style=\"height: 15px;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div id=\"dfd-icon-list-69f8bf7b88c79-5122\" class=\"dfd-icon-list-wrap  style-1  \" ><ul class=\"dfd-icon-list\"><li class=\"\"><div class=\"dfd-list-content clearfix \" style=\"padding-bottom:15px;\"><div class=\"dfd-list-icon-block text-center\" style=\"margin-right:20px;color:#ad0e3a; font-size:20px; \"><i class = \"dfd-icon-right_2 dfd_icon_set-icon-right_2\"><\/i><\/div><div class=\"dfd-list-content-block content\">Callback request, request by email<\/div><\/div><\/li><li class=\"\"><div class=\"dfd-list-content clearfix \" style=\"padding-bottom:15px;\"><div class=\"dfd-list-icon-block text-center\" style=\"margin-right:20px;color:#ad0e3a; font-size:20px; \"><i class = \"dfd-icon-right_2 dfd_icon_set-icon-right_2\"><\/i><\/div><div class=\"dfd-list-content-block content\">Support via TeamViewer on your computer<\/div><\/div><\/li><\/ul><\/div><script type=\"text\/javascript\">(function($) {$(\"head\").append(\"<style>#dfd-icon-list-69f8bf7b88c79-5122 .dfd-icon-list .content {style=&quot;font-size: 18px; color: #5a5a59 !important; letter-spacing: 0px; &quot;}<\/style>\");})(jQuery);<\/script>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"60\" data-normal_resolution=\"1024\" data-normal_size=\"60\" data-tablet_resolution=\"800\" data-tablet_size=\"60\" data-mobile_resolution=\"480\" data-mobile_size=\"40\" style=\"height: 60px;\"><\/div>[vc_column_text]We make sure that you enjoy working with TRICAD MS and stay a satisfied customer.<br \/>\nWe have an open ear for your feedback and your ideas, because they accompany us towards our goal: to develop our software in such a way that your current and future requirements are met in the best possible way.[\/vc_column_text][vc_column_text][\/vc_column_text]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"60\" data-normal_resolution=\"1024\" data-normal_size=\"60\" data-tablet_resolution=\"800\" data-tablet_size=\"60\" data-mobile_resolution=\"480\" data-mobile_size=\"40\" style=\"height: 60px;\"><\/div>[\/vc_column][\/vc_row][vc_row dfd_enable_overlay=&#8221;&#8221; force_equal_height_columns=&#8221;main_row&#8221; mobile_destroy_equal_heights=&#8221;yes&#8221;][vc_column][vc_row_inner css=&#8221;.vc_custom_1614254583098{background-color: #eeeeee !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; col_inner_shadow=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)&#8221; col_inner_shadow_hover=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)&#8221;][vc_single_image image=&#8221;13155&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243; dfd_column_responsive_enable=&#8221;dfd-column-responsive-enable&#8221; col_inner_shadow=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)&#8221; col_inner_shadow_hover=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)&#8221; responsive_styles=&#8221;padding_left_tablet:30&#8243;]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"60\" data-normal_resolution=\"1024\" data-normal_size=\"40\" data-tablet_resolution=\"800\" data-tablet_size=\"60\" data-mobile_resolution=\"480\" data-mobile_size=\"40\" style=\"height: 60px;\"><\/div>[vc_column_text css=&#8221;.vc_custom_1649179955621{padding-left: 20px !important;}&#8221;]<\/p>\n<h5><span style=\"background-color: #ad0e3a; color: #ffffff; padding: 0 6px;\">How to reach the TRICAD\u00a0MS hotline:<\/span><\/h5>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><strong>Mon \u2013 Fri from 9:00 a.m. to 4:00 p.m.<\/strong><\/p>\n<p style=\"text-align: left;\"><strong>Phone +49 6196 76129-29<\/strong><\/p>\n<p style=\"text-align: left;\"><strong>Email: <\/strong><span style=\"text-decoration: underline;\"><span style=\"color: #ad0e3a;\"><a style=\"color: #ad0e3a;\" href=\"mailto:support@venturisit.de\"><strong>support@VenturisIT.de<\/strong><\/a><\/span><\/span><\/p>\n<p>\u00a0[\/vc_column_text]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"50\" data-normal_resolution=\"1024\" data-normal_size=\"40\" data-tablet_resolution=\"800\" data-tablet_size=\"60\" data-mobile_resolution=\"480\" data-mobile_size=\"40\" style=\"height: 50px;\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"60\" data-normal_resolution=\"1024\" data-normal_size=\"60\" data-tablet_resolution=\"800\" data-tablet_size=\"60\" data-mobile_resolution=\"480\" data-mobile_size=\"40\" style=\"height: 60px;\"><\/div>[vc_column_text]<strong>Teamviewer<\/strong>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]With the help of the TeamViewer software, we can access your PC directly via remote maintenance and provide remote technical assistance for your computers. The customer module is available in a few seconds without installation.<\/p>\n<p><span style=\"text-decoration: underline; color: #ad0e3a;\"><a style=\"color: #ad0e3a; text-decoration: underline;\" href=\"https:\/\/neu.venturisit.de\/wp-content\/uploads\/2021\/08\/TeamViewerQS.exe\" target=\"_blank\" rel=\"noopener\">Support: Start TRICAD MS remote maintenance<\/a><\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]Want to know more? We are happy to talk to you directly.<br \/>\nGive us call at <span style=\"color: #ad0e3a;\">+49 6196 76129-29<\/span> or send us an <span style=\"color: #ad0e3a;\"><a style=\"color: #ad0e3a;\" href=\"mailto:support@VenturisIT.de\"><span style=\"text-decoration: underline;\">email<\/span><\/a><\/span>.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"60\" data-normal_resolution=\"1024\" data-normal_size=\"60\" data-tablet_resolution=\"800\" data-tablet_size=\"60\" data-mobile_resolution=\"480\" data-mobile_size=\"40\" style=\"height: 60px;\"><\/div>[\/vc_column][\/vc_row][vc_row anchor=&#8221;kundenlogin&#8221;][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"60\" data-normal_resolution=\"1024\" data-normal_size=\"60\" data-tablet_resolution=\"800\" data-tablet_size=\"60\" data-mobile_resolution=\"480\" data-mobile_size=\"40\" style=\"height: 60px;\"><\/div>[\/vc_column][\/vc_row][vc_row dfd_bg_style=&#8221;image&#8221; dfd_parallax_style=&#8221;dfd_multi_parallax&#8221; dfd_layer_image=&#8221;4162,4157,4158,4159,4160,4163,4165&#8243; dfd_multi_parallax_direction=&#8221;horizontal&#8221; dfd_image_bg_color=&#8221;#000000&#8243; dfd_overlay_pattern=&#8221;01.png&#8221; force_equal_height_columns=&#8221;main_row&#8221; mobile_destroy_equal_heights=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"100\" data-normal_resolution=\"1024\" data-normal_size=\"100\" data-tablet_resolution=\"800\" data-tablet_size=\"100\" data-mobile_resolution=\"480\" data-mobile_size=\"80\" style=\"height: 100px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_01 dfd-heading-69f8bf7b88ef0 dfd-disable-resposive-headings\" id=\"dfd-heading-69f8bf7b88ef0\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"color: #000000 !important; letter-spacing: 2px; \"><span style=\"background-color: #ffffff; padding: 0 6px;\">CUSTOMER LOGIN<\/span><\/h2><h1 class=\"widget-sub-title dfd-sub-title \" style=\"font-size: 28px; color: #ffffff !important; line-height: 32px; \">Our latest versions, release notes and more<\/h1><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-69f8bf7b88ef0 .dfd-heading-module .widget-title {margin-bottom:35px;}.dfd-heading-69f8bf7b88ef0 .dfd-heading-module .widget-sub-title {margin-bottom:35px;}.dfd-heading-69f8bf7b88ef0.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}@media (max-width: 1279px) and (min-width: 1024px){.dfd-heading-69f8bf7b88ef0 .dfd-title{font-size: 45px !important;letter-spacing: 1px 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class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"60\" data-normal_resolution=\"1024\" data-normal_size=\"60\" data-tablet_resolution=\"800\" data-tablet_size=\"60\" data-mobile_resolution=\"480\" data-mobile_size=\"0\" style=\"height: 60px;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"100\" data-normal_resolution=\"1024\" data-normal_size=\"100\" data-tablet_resolution=\"800\" data-tablet_size=\"100\" data-mobile_resolution=\"480\" data-mobile_size=\"0\" style=\"height: 100px;\"><\/div><div id=\"dfd-button-69f8bf7b890f6\" class=\"dfd-button-module-wrap dfd-button-69f8bf7b890f6\"><div class=\"dfd-button-module  style_1 text-center dfd-horizontal dfd-top-to-bottom dfd-button-icon-left dfd-button-icon-hover-simple\" ><a href=\"https:\/\/tricadms.venturisit.de\/\" title=\"LOGIN\" target=\"_blank\" class=\"dfd-button-link\"><span class=\"dfd-button-inner-cover\"><span class=\"dfd-button-text-main\">LOGIN<\/span><\/span><\/a><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {$(\"head\").append(\"<style>#dfd-button-69f8bf7b890f6.dfd-button-module-wrap .dfd-button-module .dfd-button-link .dfd-button-inner-cover .dfd-button-text-main, .dfd-button-69f8bf7b890f6.dfd-button-module-wrap .dfd-button-module .dfd-button-link .dfd-button-inner-cover .dfd-button-text-main, .dfd-button-69f8bf7b890f6.dfd-button-module-wrap .dfd-button-module .dfd-button-link .dfd-button-inner-cover .dfd-button-text-hover, #dfd-button-69f8bf7b890f6.dfd-button-module-wrap .dfd-button-module .dfd-button-link .dfd-button-inner-cover .dfd-button-text-hover {padding-left: 100px;}#dfd-button-69f8bf7b890f6.dfd-button-module-wrap .dfd-button-module .dfd-button-link .dfd-button-inner-cover .dfd-button-text-main, .dfd-button-69f8bf7b890f6.dfd-button-module-wrap .dfd-button-module .dfd-button-link .dfd-button-inner-cover 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